Home›Insights›Success Stories›A Big Four professional services firm hands Redsis the operation of its IT infrastructure
Success story · Managed services
A Big Four professional services firm hands Redsis the operation of its IT infrastructure
Redsis manages nearly 500 virtual machines, more than 300 databases and the firm's primary and disaster-recovery sites — 100% remotely, with 24/7/365 monitoring and a 15-minute response on critical incidents.
Client
Global professional services firm (Big Four)
Industry
Professional services
Location
Latin America operation
Service
Delegated IT infrastructure management
Service line
Managed services
The client
The client is the Latin American operation of one of the four major global audit, tax and advisory firms — the so-called Big Four. Its teams serve large enterprises across many sectors and depend on applications and databases that are available around the clock to deliver their work.
For a firm like this, infrastructure isn't the business — but without it, the business stops. And the confidentiality of client information demands operations that are rigorous, traceable and auditable.
The challenge
Running infrastructure of this size in-house takes a team of multi-platform specialists available 24 hours a day. The firm wanted a model that would let it:
- Run mission-critical infrastructure under auditable SLAs.
- Cover a multi-platform environment: virtualization, servers, storage and databases.
- Protect business continuity across the primary and disaster-recovery sites.
- Lower operating costs compared with a dedicated in-house IT team.
Service scope
Traditional model
Dedicated in-house IT team
In-house specialists per platform, shifts to cover 24 hours and rising fixed costs.
Today
Delegated management with Redsis
100% remote operations under ITIL, 24/7/365 monitoring and criticality-based SLAs, with monthly management reports.
The solution
Redsis took over delegated management of the firm's IT infrastructure through its Customer Service Center (CAC), which follows ITIL practices. The service spans monitoring and incident response through administration of the virtualization, storage and database platforms.
The entire service is delivered remotely, with no engineers on site. That lowers operating costs without giving up control: the client has a self-service portal and receives monthly management reports.
Operating model
- 24/7/365 monitoring from Redsis's CAC, under ITIL.
- Criticality-based SLAs, with a 15-minute response for Level 1 incidents.
- Business continuity covering the primary and DR sites.
- Multi-platform: VMware, Windows, Linux, IBM Power and IBM FlashSystem.
- 100% remote, with no engineers on site.
- Full traceability through a self-service portal and monthly reports.
Results
15-minute response
For Level 1 incidents, with SLAs defined by criticality.
24/7/365 operations
Continuous monitoring of the primary and disaster-recovery sites.
No engineers on site
A 100% remote model that lowers operating costs versus an in-house team.
- 484 virtual machines
- 300+ databases
- IBM FlashSystem
- ITIL
- Primary and DR sites
Why Redsis
With more than 25 years in infrastructure for financial services, retail and industrial companies across Latin America, and IBM Platinum and Cisco Premier partnerships, Redsis pairs deep platform expertise with a managed-services model that is scalable and repeatable for large enterprise accounts — with auditable SLAs and full traceability.
Is your IT team spending more time running than innovating?
Let's talk about handing off infrastructure operations with measurable SLAs and business continuity.