From repair bench to R&D: co-developing with ATM manufacturers

By the Redsis Technical Services Division team · October 2026 · 6 min read

A market that demands more from less volume

Brazil is a good illustration. According to the 2025 Febraban Banking Technology Survey, the country's banks processed 208.2 billion transactions in 2024, but only 3.6 billion went through ATMs — 13% fewer than the year before. Physical channels keep declining as digital ones grow.

For a manufacturer, that changes the rules. With fewer new units being sold, the quality of installed-base support carries more weight in the relationship with banks. And because the ATMs that remain must work harder — recycle cash, resist attacks, integrate with the bank's app — each new generation brings more sophisticated components that someone will have to maintain.

Why a manufacturer looks for a co-development partner

Traditionally, repair and product engineering live in separate worlds. The lab receives failed parts; the development team designs new ones. But between the two runs a valuable stream of information that often gets lost:

• Real-world failure modes. Which components fail first in the field, and under what conditions.
• Repairability. Which design choices make a module easier — or harder — to fix.
• Service life. How materials and electronics hold up after years of heavy use.
• Local conditions. Climate, power quality, usage patterns and attack types specific to each market.

A partner that repairs at scale builds exactly that knowledge. Bringing it into development leads to sturdier, more maintainable equipment and shortens the path from a technology's launch to its support in the field.

What we repair for the manufacturer

Repair scope with this client covers the core equipment families in its portfolio:

• Cash recyclers and dispensers — the cash-handling modules, where much of the mechanical complexity lives.
• ATM peripherals .
• Power supplies , critical to unit stability.
• Electronic locks for safes and cash modules.
• Boards and notebooks — general-purpose electronics that are also part of the manufacturer's ecosystem.

Five keys to a co-development partnership that works

1. Confidentiality comes first

No manufacturer shares its roadmap without safeguards. In our case, the relationship is governed by confidentiality agreements covering the joint development of new technologies. That defines from day one what information is shared, who can access it and how it's protected.

2. Earn your seat in the lab

Co-development doesn't start with an engineering contract — it starts with repairs done right. Consistent quality across entire equipment families is what builds the technical trust needed to take part in design.

3. Turn repair data into design input

Systematically logging the root cause of each failure, the affected component and the fix applied turns the repair lab into a source of engineering insight. Without that discipline, the knowledge stays in technicians' heads.

4. Cover the whole ecosystem, not just the ATM

A manufacturer's portfolio goes beyond the self-service unit. Boards and notebooks, for example, are part of our scope with this client. A partner that covers the full ecosystem simplifies the manufacturer's operations.

5. Design for repairability

A general recommendation for any manufacturer: bring your repair partner into design reviews for new modules. Small decisions — how a component is accessed, which parts can be replaced individually — determine what it costs to keep equipment running over its entire service life.

The outcome: a partner that repairs and designs

Today Redsis partners with this global manufacturer's Brazil operation under confidentiality agreements that cover the joint development of new technologies, and repairs its cash recyclers and dispensers, peripherals, power supplies, electronic locks, boards and notebooks.

That work complements what we do on the banking side, where we also repair and maintain self-service fleets. Understanding both perspectives — the one who designs the machine and the one who depends on it working — is what lets us add value to each.

Where to start

If your organization manufactures, integrates or distributes self-service equipment and is looking for a technical partner in Latin America, start with a repair pilot on one specific equipment family. It's the fastest way to gauge quality, turnaround and engineering capability before expanding scope. At Redsis, we pair more than 25 years of technology experience across financial services, retail and industry with a Technical Services Division dedicated to mission-critical hardware.